Shipping Policy

Prices, Timing and Delivery Methods

All product prices are not including VAT and clearly indicated in the individual page.

Laceys Hair & Beauty reserved the right to change at any time and without notice, the prices. For orders being accepted or already accepted by Laceys Hair & Beauty, the conditions of sale in force at the time the order is sent will apply.

The orders will be processed upon receipt of the order and therefore they will be made available for shipment within 2/3 working days from acceptance of the order and payment.

The delivery of the purchased products can only take place at the postal address specified by the Customer in the order form.

Deliveries will be made from Monday to Friday during normal office hours, excluding national holidays.

Upon delivery, the Customer must check the content, compliance and status of the products. If the package is seriously damaged to the point that a consequent damage to the contents can also be assumed, the Customer may refuse delivery of the goods by indicating on the courier's transport document the words "I REFUSE THE GOODS FOR DAMAGED PACKAGING".

Any complaint must in any case be formally transmitted to no later than the maximum term of 72 hours from receipt of delivery, indicating the order number, the reason for the complaint and accompanying the same with photographic material.

After 72 hours from taking charge of the delivery, the goods are understood as fully accepted by the Customer and nothing can be claimed from the Seller.

Possible Product Unavailability 

The data indicated in the individual product sheets are not updated in real time therefore in some sporadic situations it could happen that an ordered product is not actually available.

The customer will in any case be informed, within 48 hours of receiving the order, of the exact shipping date.

In case of unavailability of the item, the Customer will be sent an email with an indication for the supply of a similar item.

In no case can Laceys Hair & Beauty be held responsible for any delays in delivery. 


For orders placed during office hours (Monday to Friday, from 9:00 to 13:00) we will do our best to process on the same day. Deliveries are not made on Saturdays and Sundays and on holidays, therefore they will be processed on the next working day.

Delivery times are 2/3 working days.

Deliveries are made by FedEX courier for the UK.

The delivery is free of charge on orders over £50, furniture excluded. 

On orders under £50 the delivery will be added to the order and calculated at the check out.

If the various delivery and contact attempts of the courier to the customer are unsuccessful, the goods will be taken back by Laceys Hair & Beauty and the amount paid by the customer will be retained.

Laceys Hair & Beauty reserves the right to refuse, suspend or cancel, at its own discretion, the delivery or fulfilment of any of the obligations deriving from the sales contract, in the event of alleged fraud, default or violation by the Customer of obligations assumed towards Laceys Hair & Beauty with previous orders and / or sales contracts.