Return & Exchange Policy

Within 10 working days from the day of receipt of the purchased goods, the consumer who is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. You will therefore have to send us a written communication by email to: and send the goods to:

Laceys Hair & Beauty ltd

Unit 5, The Markham Centre, Station Road



Within the aforementioned term of 10 days, all purchased products must be returned to the sender-supplier, under penalty of forfeiture of the right of withdrawal, under the following conditions:

  • The returned goods must be perfectly intact and in their original packaging.
  • The application of labels or adhesive tapes on the original product packaging or on the product itself is prohibited.
  • Until arrival at the Laceys Hair & Beauty headquarters, the shipment is under the full responsibility of the customer.
  • The relative transport costs for the return of the goods are charged to the customer-consumer

Laceys Hair & Beauty will not be liable in any way for damage or theft / loss of products returned by uninsured shipments nor will in any case collect parcels on delivery or carriage forward.

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the sums already paid, without prejudice to any restoration costs for damage to the original packaging, no later than 30 days from the date of receipt of the written communication and goods by the consumer through the transfer procedure of the amount charged for the purchase of the goods (therefore excluding shipping costs) on the credit card or by bank transfer (in this case the customer will make sure to communicate his bank details) .