This is where you can find and request information about our products and services.
FAQs and knowledgebase
Placing Orders
How do I order from Laceys?
To order any of our products, you need to create an account with us. This is a simple process that you can start by calling our team on 0118 9302338, or by filling in our online account form.
Once you have an account we will assign you an account manager who can manage your orders, or you can order over the phone, or you can order through our website 24/7.
Free delivery is available on all orders over £100.
What do I do if I receive a faulty item in my order?
Joico products
Is Joico Lumishine good for grey coverage?
Lumishine Youthlock delivers 100% grey coverage and it is Joico’s first collagen-infused permanent crème color. This innovative formula helps revitalize strands and lock in the look and feel of younger-looking hair. With just one color service hair springs back with renewed bounce, body, and signature LumiShine shine. Resilience returns, smoothness and softness are restored. Resistant grey gets our most gleaming and gorgeous coverage.
How long do Lumishine red and copper shades last on hair?
LumiShine’s PowerHouse collection of super-reds that stay true to tone, resist the fading effects of everyday aggressors and last up to 40 shampoos.With a stunning range of fierce tones—from riot red to modern rosé to the richest red plum, and everything in between—these bold beauties are what you need for shiny, healthy-looking, fade- resistant colour.
How many levels of lift can you achieve with Blonde Life?
The NEW Blonde Life Balayage Lightener lifts hair up to 7+ levels in a single application. Blonde Life Lightening Powder delivers up to 9+ levels of fast-acting lift in 60 minutes or less! BLONDE LIFE Crème Lightener lifts hair up to 9+ levels and strengthens strands with a hydrated feel, reducing breakage by 77% with just one application.
How do I order Joico colour?
To order any product in our Joico range, you need to first have created an account with us.
Orders can be placed by contacting your Business Development Manager, calling our Customer Service Team on 0118 9302338, or by ordering 24/7 via our website.
Products & Hair Advice
What lightener can I apply on scalp?
BLONDE LIFE Crème Lightener is designed for on-/off- scalp application & easy rinsing, to give you the freedom to create off-the-scalp, freehand balayage and ombré looks.
Delivery, Returns & Exchanges
What is your return policy?
All product purchases made through our website are eligible for a 10-day refund. This applies to all orders or part-orders and covers 10 working days from the date you received your order.
How do I make a gift exchange?
Laceys Hair & Beauty is fully committed to supporting business customers. Should you have a query regarding any aspect of your order, including exchanging a gift, the first step is to contact our friendly HQ team who will be pleased to assist.
You can call us on 0118 930 2338 or email orders@laceys.biz
When can I expect my refund?
If the customer requests a full refund for the returned items, this will be made within 30 days of receipt of the returned items.
All product purchases made through our website are eligible for a 10-day refund. This applies to all orders or part-orders and covers 10 working days from the date you received your order.
STILL HAVE ANY QUESTIONS?
0118 930 2338
- marketing@laceys.biz